Customer Service Specialist Jobs at Softvil Technologies Private Limited in Colombo, Sri Lanka.

Job Overview

Customer Service Specialist

What you’ll do
We are looking for world-class talent to join a crack team. We want people who are
passionate
about supporting business and taking to the next level. We like people who are brimming
with ideas
and who take initiative rather than wait to be told what to do. We prize a team-first
mentality,
personal responsibility and tenacity to solve hard problems and meet deadlines. As part of a
small
and lean team, you will have a very direct impact on the success of the company. You will be
accountable to manage customer queries and complaints. Following are the responsibilities:
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Resolve customers’ concerns and answer customers’ questions to the best of your best
ability
• Attract customers by promoting the product and company positively, answering questions
and addressing concerns as they arise
• Prepare product and customer reports by gathering data collected during customer
interactions
• Provide feedback on the efficiency of the customer service process
• Manage a team of junior customer service representatives
• Ensure customer satisfaction and provide professional customer support
Ultimately, we are looking for highly driven candidates who can develop and implement
growth
opportunities in existing and new markets.

Requirements
• High school diploma, general education degree, or equivalent
• Personable, attentive and assertive
• Strong interpersonal skills
• Strong verbal communicator
• Familiar with the software used to connect with customers and gather their information
• Knowledge of applicable products and markets

What we offer
• An exciting and passionate working environment within a young and fast-growing
company
• The opportunity to work with a high-performing team
• A competitive salary package
• The ability to work from anywhere in the world (assuming a stable Internet connection)
• The chance of being a fundamental part of the team and make a difference

What the process will look like
• Application: you will submit an online application form, which will take you less than 10
mins
to complete
• Test: you will take a 45 min online test
• Interview: there will be 1-2 rounds of interviews

If you’re up for the challenge and would like to be considered, please send your CV to malini@softvilmedia.com