Job Overview

Customer Success Engineer

The impact you will have:

• You will manage the entire relationship with our customers throughout their journey (from onboarding through adoption to growth and expansion) with Databricks
• You will nurture and cultivate strategic relationships at senior and executive levels within our customers and be the contact between our customers and wider Databricks teams
• You will operate as a strategic partner who is integrated into our sales teams to support goals, strategies, plans and actions based on a mutual success plan
• You will advise our customers as a technical expert on how best to realise their Data and AI business use cases using the Databricks portfolio of products by having a regular schedule (around enablement, product features and roadmap, executive briefings, QBR’s, escalation management)
• You will partner with the technical support team to ensure that all support tickets are resolved within each customers service level agreement and manage any customer escalations
• You will focus on achieving the targets on renewal rates, customer satisfaction, expansions, upsells and new opportunities in the assigned accounts

What we look for:

• Minimum of 4 years of experience working in customer-facing technical roles ( in customer Success, Consulting or related discipline)
• Languages: Python, R, SQL, Spark or Scala
• Develop simple Spark notebooks to analyze customer usage data
• Bachelor’s degree in engineering, computer science, data science or business administration field
• 20 – 30% travel will be required – dependent on Corona situation

Benefits

• Complementary health insurance
• Complementary life and disability coverage
• Complementary pension
• Equity awards
• Paid parental leave
• Gym reimbursement
• Annual personal development fund
• Work headphones reimbursement
• Business travel accident insurance
• Mental wellness resources

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