Customer Support Executive – Technical@ John Keels Group-Colombo-Sri Lanka

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  • Post Date: November 7, 2021
  • Applications 1
  • Views 176
Job Overview

Customer Support Executive – Technical

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John Keells Office Automation (Pvt.) Ltd., the authorized distributors for Toshiba – Digital Multi-Functional Copiers and PNPL (contractual copier rental service), RISO – Digital Duplicators, Hitachi – Multimedia Projectors, ASUS – Notebooks and Tablets, Samsung – Mobile phones, Tablets, B&W/Color laser printers & LFDs, FEC – Point of Sales Solutions, Zebex – Barcode Scanners, Bixolon – Receipt Printers, Contex – Large Format Scanners, XYZ and Markforged – 3D Printers, Tacteasy – Interactive Whiteboards and JBL – Speakers. The company is a fully owned subsidiary of John Keells Holdings PLC.

Job Responsibilities

  • Plan, organize, direct, control and evaluate the operations within establish SLA’s
  • Resolving product or service-related problems by attending to customer complaints and follow-up.
  • Evaluate technical estimates and monthly revenue generation.
  • Create reports and circulate on daily/weekly basis and ensure accuracy of information and pay attention to detail.
  • Consult with managers relevant to technical KPI’s, development and operations.

Person Specifications

  • 2-3 years’ experience in a similar capacity.
  • Associate degree or Diploma in Business Administration or another related field.
  • Proactive and able to work independently with minimum supervision.
  • Good verbal and written communication skills.
  • Computer literacy.

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Job Detail
  • Offered SalaryNot Specified
  • Career LevelNot Specified
  • Experience2 Years
  • GenderBoth
  • INDUSTRYManufacuring/Production
  • QualificationBachelor's Degree
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