Executive – IT Infrastructure Planning & Operations – Jobs At Dialog Axiata PLC In Colombo, Sri Lanka

Application deadline date has been passed for this Job.
  • Post Date: January 21, 2022
  • Applications 0
  • Views 72
Job Overview

Executive – IT Infrastructure Planning & Operations

Businessperson looking at tablet in front of futuristic hallway.




Responsible for First level support for all end user computing issues. Managing new recruits account creation and FRNs while supporting IT issue resolution in an on-call roster basis achieving defined SLAs. Measurement of agent/team performance and improvement and management of internal customer experience


The Job

  • 1st level IT support to End Users
  • Incident, Request and Problem Management through ITSM Tool
  • Analyzing trends of IT issues, service requests and access requests
  • User Creation, modification and deletions from Active Directory, O365 and other internal systems.
  • Periodic Reviews of System Access and Service Requests.
  • Generation and circulation of reports requested by the management to comply with the information requirements of management
  • Identifying problems, investigate and suggest methods of improving the delivery of IT services
  • Assist in installation & configuration of computer hardware & software
  • To assist and take part in the operations carried out by IT Service Desk.
  • Work on 24 X 7 on call roster basis to support IT issues and ensure consistent service delivery to users.
  • Ensure professional and effective responses to calls, e-mails, SMS & incidents logged on the Service Desk software.
  • Diagnosing and solving problems related to IT users and systems, including printing, application errors and network failures.
  • Management of ITSD O/S technical team, ensure timely availability of staff, ensure staff performance up to defined targets
  • Effective communication with end users of the applications, business owners.
  • Making sure that Service Levels (SLA) are met and adhered to maintain smooth business operations and enhance customer experience
  • Continually formulate strategies and processes to improve and develop the IT service standards and quality
Entry Requirements

Person :

  • Minimum 2 years of experience with overall exposure to any related function to the scope
  • Degree or diploma in IT/ Telecommunications from a recognized university/institute
  • Minimum of 1  year of experience in a relevant field
  • ITIL Foundation or Microsoft Certification
  • Experience in IT Automations and PowerShell Scripting will be added advantage


Apply Now!!

Job Detail
  • Offered SalaryNot Specified
  • Career LevelSenior Executive
  • Experience2 Years
  • GenderBoth
  • INDUSTRYComputer and technology
  • QualificationAdvanced/Higher/Graduate Diploma
Shortlist Never pay anyone for job application test or interview.