Executive, IT (On-Site Support) Jobs At Nanyang Technological University In Singapore

  • Post Date: November 30, 2021
  • Apply Before: January 29, 2022
  • Applications 0
  • Views 57
Job Overview

Executive, IT (On-Site Support)

600Minutes Executive IT | Sweden

The NTU Shared Services (NSS) Technical Support Executive is responsible for providing effective IT/ AV technical support, in relation to the generic desktop/ laptop PCs, mobile devices, AV equipment, as well as NTU campus software. This includes problem diagnosis, configuration, installation, and general troubleshooting of IT/ AV systems and applications, adhering closely to the Service Levels Agreements (SLAs) and policies set by the organization.


  • Provide on-site Level 2 Support in relation to desktop-/ AV- related service disruptions.
  • Document desktop-/ AV- related problems and resolution procedures in Knowledge Base for future reference
  • Maintain technical documentation related to configuration of IT/ AV equipment and components
  • Implement initiatives aimed at meeting and exceeding target goals and driving productivity and efficiency, to establish a customer-centric environment that promotes continuous improvements in customer service levels
  • Track and report assigned tasks completion and meeting SLA targets.
  • Carry out readiness checks of equipment under his/her charge and timely rectify faults to ensure system availability of 95% at the start of semester.
  • Document root cause and resolution in assigned ServiceNow tickets to facilitate knowledge article generation.
  • Coach new staff and transfer working knowledge of NSS IT onsite support operations and working arrangements with CITS
  • Project manage and oversee common Lecture Theatres and Tutorial Rooms upgrading
  • Oversee and manage audio visual loans to students and staff
  • Manage monthly reimbursement for AV event request including reporting, follows on with NSS Finance, user departments for collections and overdues
  • Take on content editor/owner and/or webmaster roles to maintain/migrate NSS IT and other divisions web pages
  • Undertake specialization roles in specific technical areas (such as Mac specialist etc) and procurement specialist for NSS IT division.
  • Undertake continuous improvement projects that drive greater efficiency and effectiveness of the division
  • Serve as Safety and health roles such as first aider, fire warden and safety and health representative.
  • Maintain centralized records/database of AV asset.


  • Minimum GCE “A”-levels / a recognised Diploma in Information Technology / equivalent certification in a related domain
  • Minimum 2 years of relevant and related working experience in a helpdesk role
  • Proficient in problem diagnostics and resolution, with the ability to work autonomously
  • Good working knowledge on desktop operating systems including Windows 7 and above, Linux, and Macintosh OS, and associated generic applications
  • Good working knowledge on audio/video equipment
  • Good working knowledge on other IT domains, including software, hardware, servers and network operations
  • Hands-on experience with key technologies and systems used within an IT helpdesk ITIL v3 experience in an educational / MNC environment
  • Ability to communicate technical information to a non-technical audience in a clear and coherent manner
  • Possess excellent customer service mind-set
  • Demonstrates effective listening skills
  • Strong interpersonal skills to handle difficult Users or situations that require sensitivity and diplomacy


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Job Detail
  • Offered SalaryNot Specified
  • Career LevelNot Specified
  • Experience2 Years
  • GenderBoth
  • INDUSTRYComputer and technology
  • QualificationAdvanced/Higher/Graduate Diploma
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