Hotel Supervisor Jobs at MindPlus (Pvt) Ltd in Colombo, Sri Lanka

Job Overview

Hotel Supervisor

We are looking to hire a “Hotel Supervisor” for one of our clients.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred).
• Minimum 2 years experience in a supervisory or management role within the hospitality industry, preferably in a luxury hotel environment.
• Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and motivate a diverse team.
• Strong organizational and problem-solving abilities, with a keen attention to detail and a commitment to excellence.
• Sound knowledge of hotel operations, including front desk procedures, housekeeping standards, and food and beverage service.
• Proficiency in hotel management software systems and Microsoft Office suite.
• Flexibility to work evenings, weekends, and holidays as required.

Responsibilities:

• To organize train and supervise the restaurant/ in-room-dining/ bar service staff to give satisfactory service to guests
• To be able to take complete charge in the absence of the restaurant manager
• To develop restaurant sales by setting high standards of service to guests
• To conduct daily briefings and allot duties to subordinate staff
• To acquire a thorough knowledge of food and beverage control procedures and implement the same
• To handle guest complaints and ensure guest satisfaction through immediate action
• To inspect table cover layouts and equipment placement and settings before the commencement of service
• To inspect all service staff
• To plan the staff duty roster with the approval of the manager in charge
• To co-ordinate with housekeeping for proper, clean, and adequate supply of restaurant linen as per par stocks
• To co-ordinate with engineering for maintenance of the fittings and equipment in the service area
• To consciously and continuously strive to improve his/ her skills and increase his/ her knowledge

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