HR – Associate Manager – Careers at Mitra Innovation – Moratuwa – Sri Lanka.

Job Overview

HR – Associate Manager

Job specific duties & responsibilities

• Monitor, review and improve internal HR systems and processes
• Oversee overall HR operations
• Design, review and implement policies and SOPs. Act as a consultant to the staff regarding policies and procedures
• Monitor key HR metrics and keep the management up to date on the operations activities
• Design and conduct internal periodic surveys to measure job satisfaction and suggest improvements where required
• Address employee queries and grievances and act as a go to person for the staff as required
• Prepare and issue all employee related letters including letter of appointments and contracts with third parties.
• Manage health insurance and raise awareness of this facility. Ensure timely processing of health claims.
• Achieve higher internal customer satisfaction, through an improved match between customer expectations and services provided by the Human Resources
• Any other related tasks as assigned by the Head of Department

Skills: 

• Excellent interpersonal skills
• Teamworker
• A good listener
• Excellent communications skills
• Empathetic. A true peoples person

Qualifications and experience required:

• Master’s degree in HR or organizational psychology. CIPD or SHRM certifications will be an added advantage
• PQHRM or equivalent certificate in HR.
• Knowledge of current market dynamics and up to date HR practices
• Must have around 5 to 6 years of Operational HR/generalist role experience. Experience of business partnering will be preferred.

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