Intern – IT Operations (MITRA INNOVATION)

Job Overview

Intern – IT Operations

Responsibilities

• Working with internal stakeholders on customer issues, and responding to requests for assistance and support.
• Identifies operational priorities by assessing operational objectives; determining project objectives, such as, efficiency, cost savings, energy conservation, operator convenience, safety, environmental quality; estimating relevance, time, and costs.
• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot the system and network problems, diagnosing and solving hardware or software faults
• Provide support, including procedural documentation and relevant reports.
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Set up new users’ accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)and manage many open cases at one time

Requirements

• Manage our IT assets through the entire lifecycle, including purchasing, repairs, and secure disposal
• Build and configure hardware and update software
• Basic Laptop repairing and ensuring that the OS are functioning properly
• Running diagnostic programs and maintaining computers
• Gathering data to assess the needs of the customers
• System administration
• Resolving incorrect settings
• Remove viruses or spyware, be able to replace hardware or reinstall the entire operating system

​Apply if you possess

• Studying for or completed Bachelor’s degree in Computer science or IT related field.
• Experience in the administration of VMWare.
• Experience of firewall, router and network infrastructure device management.
• A working knowledge of data center security, processes, and protocols.
• Strong Linux administration skills.
• A good understanding of TCP/IP network technologies and protocols
• Experience working with help desk ticketing systems.
• The ability to think logically
• A good memory of how software and operating systems work.
• Ability to explain complex IT concepts in simple terms
• The ability to prioritize your workload
• Excellent written and verbal communication skills. Comfortable communicating in person and via phone/radio with peers, management, contractors, and vendors.
• Have broad knowledge of and the ability to perform advanced troubleshooting on Mac OS, Windows 10, Linux, and managing Mac and PC’s in an enterprise environment.
• Rapidly establishing a good working relationship with customers and other professionals, such as software developers.

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