IT Support Executive [Trainee], Careers At Webmart (Pvt) Ltd, Colombo, Sri Lanka.

Exploreture
  • Post Date: July 20, 2022
  • Apply Before: September 18, 2022
  • Applications 0
  • Views 55
Job Overview

IT Support Executive [Trainee]

Top Technical Support Recruiters & Executive Search Firms | i-Recruit

We are small home based fast growing IT company and we have a vacancy for a IT Support Executive [Trainee] – Part time commencing immediately.

You will be the final escalation point on technical matters and you will be expected to assist field service team and helpdesk. You will also be expected to take helpdesk calls when an over flow of work occurs. This role will see you working in a fast-paced environment.

 

 

Key responsibilities include:

 

0365 email management and fixing issues

Network issues fixing

Action requests received via, emails, support tickets and other forms of communication.

Investigate and troubleshoot customer issues

Handle level 2 and 3 technical escalations

Assist helpdesk overflows

Adhere to company policies and manage of all customer issues

Implementation of servers and network infrastructure

Recovery of servers and dates in disasters

Implementation of cloud infrastructure and maintenance

To be successful in this role you must have at least four of the following attributes:

Experienced in Hyper or VM Ware

Experienced in backup systems and recovery-Preferably Storage Craft or Acronis

Experienced in spam filters, virus scanners and cyber security

Experienced is cloud products such as Office 365, Azure, Ms Teams, SharePoint

 

If you are interested please email us.

 

 

 

Job Detail
  • Offered SalaryNot Specified
  • Career LevelNon-Executive
  • ExperienceNot Specified
  • GenderBoth
  • INDUSTRYComputer and technology
  • QualificationBachelor's Degree
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