Junior Executive customer service cum operations, Vacancies at OUTRIGHT BPO SERVICES SDN BHD, Colombo, Sri Lanka.

Job Overview

Junior Executive customer service cum operations

The purpose of this job is to manage our client’s customer service & operational Functions in logistics & freight forwarding. Thus, this job requires to ensure timely and accurate movement of shipments and information, while providing exceptional customer service.

Duties & Responsibilities :

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our client’s operating system
• Track and trace shipments as required
• Utilize Process Monitors and Workflows on daily basis
• Ensure timely movement and delivery of freight to customers
• Ensure documents are timely sent to customer or broker for customs purposes
• Ensure accurate and timely client invoicing
• Interact with our customers in arranging their shipments, exceeding customer service expectations
• Contribute to maintain strong relationships with suppliers (Shipping lines, trucking companies, and others)
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers’ standard operating procedures are followed and updated
• Overseas communications, timely responses to emails and requests (internal and external)

Skills and Knowledge

• 1-2 years’ experience in a similar position in the freight industry/customer service industry will be an added advantage
• Ability to meet deadlines
• Excellent verbal and written communication skills & interpersonal skills
• Problem solving skills and keen attention to details
• Good command of English