Manager / Director Software Engineering – R&D Service Management Jobs At IFS, Colombo, Sri Lanka

  • Post Date: June 24, 2022
  • Apply Before: July 23, 2022
  • Applications 0
  • Views 37
Job Overview

Manager / Director Software Engineering – R&D Service Management

Careers | IFS

Company Description

IFS delivers award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers, but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

IFS Service Management is the market-leading service management solution, a leader in the Gartner Magic Quadrant for the 6th consecutive time.  Our solution empowers our customers to deliver service excellence and optimize workforce efficiency allowing them to embrace Service as a strong and profitable revenue stream. We deliver solutions for every part of the service lifecycle, from product management, contracts, warranty and billing through IoT, AI powered scheduling optimization, mobile field service, customer engagement and self-service, and remote assistance. Our service management capabilities manage complex use cases and accelerate digital transformation goals.  

A Manager / Director Software Engineering (Software Engineering Leader) for the R&D Service Management team is responsible for the process of delivering software at IFS relating development investments to the overall R&D Product Strategy. The ability to articulate the What and Why to their teams based on their close working relationships with both Product and Program Managers is key to the success of individuals in this role. As well as working with the Director Quality Assurance to ensure quality is constantly reviewed and is a key part of the planning and execution stages of development.

 A Software Engineering Leader establishes and looks to continuously improve consistent development processes in line with the wider industry to ensure the timely delivery of high quality, secure, and performant software. 

A Software Engineering Leader coaches and builds both teams and individuals and is responsible for appraising their direct reports. Each team member should have achievable but stretching goals to allow for personal growth and career development. Should there be the need, poor performance will be addressed for the good of both the individual and the team. Software Engineering leaders play a key role in the recruitment of team members and will look to upskill the team at any available opportunity.  

A Software Engineering Leader should also foster good proactive relationships with stakeholders across IFS. 


  • A degree in Software Engineering, Computer Science or Information Technology or in a field relevant to the technical and/or functional area.
  • 5-10 year’s hands-on experience in a leadership role or in a similar capacity 
  • Experience in leading globally distributed teams
  • Excellent communication and multi-tasking skills along with an innovative mindset.
  • Previous working experience with IFS products or Enterprise grade software is a definite advantage.

Additional Information

Interviews and selections are being made continuously. If you are interested, apply as soon as possible. 

For further information, please contact Stephen Jeffs-Watts ( Senior Vice President, Service Applications | R&D

As a step in our recruitment process, all final candidates will undergo a background check, to get us an understanding of our future employees.


IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with commitment to our customers, has made us a recognized leader and the most recommended supplier in our sector. Our team of 4,000 employees supports more than 10,000 customers worldwide from a network of local offices and through our growing ecosystem of partners. For more information, visit: 


Job Detail
  • Offered SalaryNot Specified
  • Career LevelNot Specified
  • Experience5 Years
  • GenderBoth
  • INDUSTRYIT-Software
  • QualificationProfessional Degree
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