Operations Manager – Up Stream Jobs At Dialog Axiata PLC In Colombo, Sri Lanka

• Responsible for achievement of Annual/Monthly eSales campaigns gross/net add targets.
• Manage accountability of eSales marketing campaigns planning, in coordination with BU/Brands/CLM/Online marketing teams to make effective use of resources to achieve set business goals.
• Responsible for eSales GTM campaigns by finalizing the product/offers and planning to target net new connections.
• Drive esales developments and integrations which will improve the capabilities for esales market adoption.
• Develop affiliate marketing programs to drive online sales by developing the Dialog eSales Affiliate processes and systems.
• Ensure to be up to date with industry trends, conduct competitor research and anticipate changes in digital retails / online shopping and demand patterns
• Use analytics capabilities for eSales marketing plans and provide strategic recommendations based on expertise and experience in eCommerce.
• Responsible in the digital Platform enhancement – Continually searching for improvements that could be implemented to reduce any form of gaps to further enhance the digital experience for customers.
• Set operational KPIs/SLA for all channel operations and ensure the processes are developed, updated and approved
• Efficiently manage operation budget / Digital Campaign budgets within the approved scope and maximize ROI
• Build and manage relationships with key internal stakeholders and external stakeholders

• Should possess a Degree in Business Management/ Marketing and/or CIM qualifications
• Minimum 3 years’ experience in building and managing tele and Digital channels
• Hands on experience in working with online shopper insights would be an added advantage
• Expert level skill set in online channel building and strategizing & managing online campaigns
• Experience with project management, managing timelines and operations.
• Strong digital & analytical mindset
• Ability to work in complex working environment

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