Job Responsibilities

• Customer focused and efficient management of all inquiries – emails and online platforms
• Work and co-ordination with revenue team, sales team and hotel teams.
• Ensure that all reservations are managed and entered according to established guidelines and procedures with accuracy and clarity
• Ensure that all work meets company standards, process guidelines and best practices.

Person Specifications

• Self-motivated, team player with a positive attitude
• Excellent communication skills, both verbal and written.
• Ability to work in a dynamic environment with multiple stakeholders
• Highly organized with the ability to handle pressure, priorities and multitask.
• Proficiency in MS Office – especially Excel