Senior Contact Center Executive, Vacancies At Aramex, Colombo, Sri Lanka.

Job description:

Key Responsibilities:

• Follow up of all assigned customer shipments progressively on a daily basis.
• Closure of GCS cases under assigned customers, accounts on a daily basis.
• Generating reports on request, daily, weekly & monthly.
• Updating customers on their shipment progress.
• Identifying problematic shipments and searching for progressive solutions whilst keeping the customer updated at all points of the shipment journey.
• Coordinating with assigned CSM / account managers to resolve customer complaints, escalation and problematic shipments.

Mandatory Requirements: Fluent Spoken and written skills in Tamil, Sinhalese & English Language.

Reports to: Customer Service Manager

Working Hours: Monday to Friday 8:30 AM 5:30 PM, Saturdays 8.30 AM : 1:30 PM

In case of any queries, you can reach out to cmb.grow@aramex.com.