To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA , Able to comprehend the request of the customer and meet the quality standard

• AttendanceorLogin HoursorUnsechduled Leave
• Improving skill level throughSelf development or nominating training programs
  Skill reverification Tests
• Meeting Quality Scores
  and bringing Innovation and Process Improvement
• The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
• To consistently meet or exceed all agreed Productivity parameters as defined for the process.