Reporting to the Head, Programme Management (EMBA-C) of the NUS Business School, the hire will provide support for the team in the below areas:

Key liaison:
Internal – Current students, Faculty, Other Administrative staff
External – Suppliers, Other School Administrators, Corporate Partners

Class and student management
• Assist in the establishment of class committee and constitution
• Act as a Key Liaison in addressing general queries from students
• Assist in the promotion and delivery of student events
• Ensure students and procedures are in compliance with the University/School policies and guidelines
• Conduct town halls to keep students updated with the new policy/requirements
• Support students’ participation in major programme events such as orientation, commencement, Gobi, and etc.

Segment management
• Manage and assist in the following areas for the successful delivery of both local and overseas segments:

• Students’ module registration which includes any changes and/or cancellation
• Delivery of teaching materials
• Logistic arrangements such as collection of dietary needs, issuance of seasonal parking coupon, transportation, facility support, etc.
• On-site teaching support such as students’ groupings, facilitation of zoom sessions, etc.
• Financial approval for vendor engagement
• Provide academic assistance to students such as following up on submission of assignments, account testings
• Provide travel assistance to instructors including hotel/flight booking, visa application, etc.

• Work with colleagues to materialize the experiential learning contents for corporate visits, alumni sharing, local and overseas segments

Qualifications

• At least a bachelor’s degree from a recognized University with more than 3 years working experience. Experiences in programme management or corporate outreach in an educational setting is preferred.
• Working experience in an education industry is preferred
• Able to work independently, proactively in a cross-cultural environment and to multitask efficiently. Understanding of Chinese culture is critical.
• Strong oral and written communication skills in English and Mandarin as the role requires frequent liaison with Mandarin-speaking stakeholders
• Good presentation, interpersonal & project management skills
• Willing to travel overseas for official duties over a few months consecutively and adopt flexible work hours
• IT Sawy. Proficient in Microsoft applications (Word, Excel, PowerPoint, Flow, Power Automate, etc.) and online meeting applications (Zoom, Microsoft Teams, Tencent Voov, etc). Good knowledge of mobile & social media applications (WeChat, TikTok, etc.) Knowledge of robotic automation and experience of RPA projects is not a requirement, but a plus.

(Appointment job grade will commensurate with the selected candidate’s experience)