Job Overview

Senior Executive Client Servicing

Senior Client Service Executive – eCommerce

Full-time, Hybrid

Work hours: 3 PM – 12.30 AM (Monday to Friday)

6IXSENSES Digital Transformation Inc. is an e-commerce and digital strategy company based in Toronto, Canada with its remote office in Colombo.

We are seeking a dynamic, and self-driven individual with a strong work ethic to join our team as a client service executive, within our e-commerce sales department, for a long-standing Canadian client. The successful candidate will be responsible for processing orders, providing customer service, and day-to-day website operational tasks. Prior experience is an asset. The ideal candidate will show an attitude and willingness to learn, take on new challenges and envision a long-term career path with the company. The ideal candidate is willing to work in a cross-functional role handling multitudes of responsibilities and work both, in a team setting and independently with minimal supervision. He/she is consistent, takes initiative and follows through to get the job done in a timely fashion.

Duties and Responsibilities (not limited to):

• Client Account Management and Service
• Ensure client success and happiness
• Servicing Client’s customers via LiveChat, Phone and Emails
• Process web orders.
• Coordinate with the client and the internal team on digital marketing SEM (search engine marketing) activities such as Google Ads, Bing Ads, Social Media Ads, and retargeting ads
• Digital strategy, eCommerce operations and marketing activities
• Measure and optimize paid marketing using vendor-specific dashboards, Google Analytics, and HubSpot landing page sources reports
• Assist with Search Engine Marketing
• Collaborate with marketing teammates to maintain a consistent brand voice and message across all paid programs
• Stay up-to-date with digital marketing trends, potential new channels and strategies to be ahead, including updates to social media marketing
• Update clients as to the status of their projects, orders and backorders.
• Receive payments and process refunds, etc.
• Managing client’s live chat software
• Work with shipping and production departments to expedite orders.
• Assist clients with returns and exchanges.
• Process orders and answer product-related questions through phone and email.
• Engage with leads and clients via our real-time website chat service.
• Administrative duties such as filing, printing, scanning etc.
• Assist web marketing and customer service teams upon request.
• Working with Client’s Product Manager, Operations Manager, Account Managers, Purchasing Agent and management team.

Preferred Knowledge and Skill Requirements:

• Bachelor’s Degree in IT/MIS/Business streams from any government or private university or equivalent professional qualifications
• Excellent English verbal, written and communication skills.
• Proficiency in Microsoft Office apps, online tools, is an asset.
• Ability to work in both an independent and collaborative environment.
• Ability to show respect to both staff members and clients in a considerate and business-focused manner.
• Previous retail or corporate customer service experience.
• Digital or social media marketing, web development skills will be assets.
• Knowledge in HTML, CSS and eCommerce platforms (Shopify, Bigcommerce or WooCommerce) would be a plus
• Knowledge in Corel Draw, Photoshop or other designing software will be a plus
• Experience in the North American market will be an asset.

The Opportunity:

If this sounds like a role for you, please send us your CV/Resume to careers@6ixsenses.com and a brief explanation as to why you will be an ideal candidate for the job.

We would like to take this opportunity to thank all applicants for their interest. Please note that only those candidates selected for an interview will be contacted.

Work arrangement: Full time – Hybrid or Fully WFH (Flexible)