Senior Operations Engineer Jobs at Wavenet in Colombo, Sri Lanka.

Job Overview

Senior Operations Engineer

Responsibilities

• Monitor, maintain, and troubleshoot telecommunications network systems to ensure continuous operation and maximum uptime.
• Respond to and resolve network issues, outages, and service disruptions promptly to minimize impact on customers.
• Monitor network performance, identify bottlenecks or areas of improvement, and implement necessary measures to optimize network efficiency.
• Analyze network traffic patterns, forecast capacity requirements, and plan for network expansion or upgrades to meet future demands.
• Implement network changes, configurations, and upgrades following established change management processes and best practices.
• Work closely with telecommunications equipment vendors and service providers to coordinate installations, upgrades, and maintenance activities.
• Maintain accurate records, documentation, and network diagrams to ensure comprehensive network visibility and knowledge sharing.
• Collaborate with cross-functional teams, including network engineers, system administrators, and customer support, to resolve complex network issues and improve operational efficiency.
• Stay updated with industry trends, emerging technologies, and best practices to propose and implement process improvements and innovative solutions.

Requirements

• Bachelor’s degree in Telecommunications, Computer Science, or a related field.
• 3-4 years of hands-on experience as an Operations Engineer.
• Solid understanding of telecommunications network principles, protocols, and technologies (e.g., TCP/IP, Ethernet, MPLS, SDN).
• Experience working with telecommunications equipment and network management systems (e.g., routers, switches, firewalls, monitoring tools).
• Proficiency in network troubleshooting and performance analysis using diagnostic tools.
• Knowledge of network security principles and best practices.
• Familiarity with change management processes and ITIL framework.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to work well under pressure and manage multiple priorities.

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