Responsibilities and Duties:

• Exhibit natural curiosity, an analytical mind, and the willingness to explore the unknown.
• Possess an affinity for new challenges, a self-starting attitude, and be able to work with a global team.
• Take ownership of complex technical problems and drive them to resolution, individually, as well as work effectively through escalations with the Engineering team.
• Be a trusted advisor for our customers in all matters related to Identity and Access Management.
• Take ownership of a set of customers and be their champion within WSO2 to ensure their success.
• Possess an amiable personality, excellent communication, and interpersonal skills, including sensitivity to the local cultures of WSO2’s global customer base.
• Give technical leadership to a small team, delegate, and follow up on work assigned.
• Mentor junior members in the Customer Success team on best practices and processes.
• Maintain flexibility in working hours depending on the dynamic needs of customers.
• Ability to travel (both local and overseas) for customer consultancy services.

Qualifications and Skills:

• Bachelor’s degree in Computer Science/Engineering.
• Minimum 3 years of industry experience.
• Strong analytical and troubleshooting skills.
• Excellent relationship management and communication skills.
• Development skills in Java or other comparable programming languages.
• Experience and knowledge of Identity and Access Management is an added advantage.
• Experience and knowledge on containerized deployments, CI/CD technologies are an added advantage.
• Prior work experience in a similar capacity would be an added benefit.

In addition to a competitive compensation package, WSO2 offers:

• A work culture and environment where we value both hard work AND flexibility.
• A sensible vacation/leave plan that fits your needs.
• Health insurance for you and your family.

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