Responsibilities and Duties

• Exhibit natural curiosity, an analytical mind, and willingness to explore the unknown
• Have an affinity for new challenges, a self-starting attitude, and be able to work with a global team
• Take ownership of complex technical problems and drive them to resolution, individually, as well as work effectively through escalations with the engineering team
• Take ownership of a set of customers and be their champion within WSO2 to ensure customer success
• Possess an amiable personality, excellent communication and interpersonal skills, including sensitivity to the local cultures of WSO2’s global customer base
• Bring in new ideas on how to improve product and overall technical designs
• Successfully contribute to technical and non-technical discussions on email and in-person
• Provide technical leadership to a small team, delegate, and follow-up on work assigned
• Mentor junior members in the customer success team on best practices and processes
• Engage with extended teams such as engineering, pre-sales, marketing, and sales on product and customer-related activities
• Deliver technical consultancy and training on WSO2 technologies and products for our customers around the globe (on-site and off-site)
• Maintain flexible working hours depending on the dynamic needs of customers

Qualifications and Skills

• Bachelor’s degree in Computer Science/ Engineering
• Minimum 3 years of industry experience
• Strong analytical and troubleshooting skills
• Development skill in Java language or C/C++ languages or other comparable programming languages
• Experience in and knowledge of enterprise technologies are an added advantage – for e.g. microservices, enterprise integration, API management, identity and access management
• Experience and knowledge on containerized deployments, CI/CD technologies are an added advantage
• Prior work experience in a similar capacity would be an added benefit

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