SENIOR SPECIALIST -Jobs at HCL Technologies-India/NOIDA

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  • Post Date: October 5, 2021
  • Applications 0
  • Views 218
Job Overview

SENIOR SPECIALIST | NOIDA

Job Description

Job Summary

  • LOCATION: Noida
JOB DESCRIPTION:

*Experience with UC4 (Automic) scheduling tool

*Analyze, maintain, and improve the use of UC4 batch scheduler

*Scrum Experience

*Perform maintenance and schedule batch jobs

*Manage upgrade or migration efforts related to existing jobs

*Job Scheduling related to job standards and methods, escalation processes, and diagnostic approaches

*Document and improve UC batch job scheduling

*Collect and document batch issues

*Work with teams to develop API and application integration solutions

*Managing patch levels and planning future upgrades to the UC4/Automic product

*Documenting job scheduling policies and procedures

*Develop and update reports for application administrative and operational needs

*24/7 on call support on a rotating schedule

*Knowledge of UC4/Automic integration

*Understanding of IT development and implementation projects

*Strong written and oral communications skills, including the ability to give presentations to project management Strong proficiency in English

*Ability to train others in the utilization of UC4/Automic to automate job submission and monitoring

Manage and lead batch related activities with customers
(1.) To provide support for on call escalations and doing root cause analysis of given issue

(2.) To independently resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards, regulatory requirements and company policies
(4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

SKILLS:

  • UC4 Scheduler
QUALIFICATION
  • Graduation (Others)
EXPERIENCE: 
  • 4.5-8 Years
Job Detail
  • Offered SalaryNot Specified
  • Career LevelNot Specified
  • Experience4 Years
  • GenderBoth
  • INDUSTRYComputer and technology
  • QualificationBachelor's Degree
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