Application deadline date has been passed for this Job.
Exploreture
Job Overview
Service Desk Analyst
Experience:
- 1 – 3 Years
Responsibilities:
- Voice based technical support experience in a global/international environment.
- Basic technical knowledge of PCs.
- Knowledge of MS Outlook troubleshooting, Internet and Networking.
- Technical Knowledge of operating systems like Windows XP.
- Good communication and conversation skills (verbal and written)
- Willingness to work in 24*7 environment.
- To maintain high login Efficiency (Availability) for customers.
- To resolve tickets within agreed SLA of ticket volume and time.
- To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.
- To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases.
- To update work logs and follow shift or escalation process and process compliance.
- Work on value adding activities such Knowledge base update and self-development
Interested candidates may apply at thifyah.sivaputhiran@hcl.com
Job Detail
- Offered SalaryNot Specified
- Career LevelNot Specified
- Experience1 Year
- GenderBoth
- INDUSTRYComputer and technology
- QualificationNot Specified