Service Desk Analyst Jobs at HCLTech in Colombo, Sri Lanka.

Application deadline date has been passed for this Job.
  • Post Date: April 6, 2023
  • Applications 0
  • Views 71
Job Overview

Service Desk Analyst


Help Desk Analyst Job Description



  • 1 – 3 Years


  • Voice based technical support experience in a global/international environment.
  • Basic technical knowledge of PCs.
  • Knowledge of MS Outlook troubleshooting, Internet and Networking.
  • Technical Knowledge of operating systems like Windows XP.
  • Good communication and conversation skills (verbal and written)
  • Willingness to work in 24*7 environment.
  • To maintain high login Efficiency (Availability) for customers.
  • To resolve tickets within agreed SLA of ticket volume and time.
  • To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases.
  • To update work logs and follow shift or escalation process and process compliance.
  • Work on value adding activities such Knowledge base update and self-development

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Job Detail
  • Offered SalaryNot Specified
  • Career LevelNot Specified
  • Experience1 Year
  • GenderBoth
  • INDUSTRYComputer and technology
  • QualificationNot Specified
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