SERVICE DESK ENGINEER – L1 Jobs at Eureka Technology Partners [Pvt ] Ltd in Deiwela , Sri Lanka

Job Overview

SERVICE DESK ENGINEER – L1

WE’RE LOOKING FOR A HERO.
We need someone who’s young and dynamic with Super IT Skills.

Specializing in multi-platform environments, Eureka Technology Partners delivers world-class managed IT services to a wide variety of industries. Working in an ISO 20000 environment, we offer clients around the globe Remote IT Support plus five distinct services – Enterprise Support, Data Centre facilities, Information Security, Network Monitoring and Disaster Recovery.

SERVICE DESK ENGINEER – L1

Gain exposure to Multiple Platforms · Work in an ITIL & ISO 20000 Environment · Join a World Class IT Company

We are currently in the process of recruiting a highly motivated, IT savvy individual for our Network Operations Centre, which provides core support services to our clients based in the USA. As member of our team, you’ll be exposed to world class Enterprise IT Systems and processes within the ISO 20000 framework, as well as real time work experience in an Enterprise NOC.

Qualifications & Experience:

• Role involves providing Tier-1 Level technical support to End Users for Windows & Apple Mac Devices, Servers, Network Infrastructure and Cloud Technologies
• Proficient in the maintenance of Windows Client OS, Patch Management and Cloud Support Environments
• Good IT Compliance Monitoring and Documentation Skills
• Exposure to Cloud & on-premises Virtualization technologies (VMware, Hyper-V, Open Source)
• Strong Troubleshooting, Problem Resolving and Root Cause Analysis Skills
• A minimum of 1-year hands-on troubleshooting experience with End User Support on an IT Helpdesk Environment
• Professional Certifications in Microsoft, Cloud Technologies would be considered an advantage
• Strong command of the English language is a must

If you think you have what it takes and would like to join our team, please logon to http://careers.eurekasl.com and upload your

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