Team Lead – Customer Service, Careers at Daraz, Colombo, LK.

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  • Post Date: November 18, 2021
  • Applications 0
  • Views 261
Job Overview

Team Lead Customer Service

Responsibilities Of A Workplace Supervisor | mogsc.org.my

Job Description

• Encourage and maintain the open communication culture.
• Set clear team goals and provide support to achieve the assigned KPIs
• Oversee day-to-day operation
• Monitor team performance and report on metrics
• Motivate team members
• Identify training needs and provide coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Encourage creativity, initiatives and question the status quo
• Suggest and organize team building activities

Requirements

• Minimum 2 years’ experience in Customer Service or related industry
• Advanced Diploma/Equivalent qualification in Business or a related field will be an added advantage
• Strong knowledge of Contact Center KPIs and how to manage them
• Strong Leadership Skills, Attention to detail, Sensitivity to customer issues, proactive identification and resolution of issues.
• Effective written and oral communication skills in English and Sinhalese. Fluency in Tamil would be an asset.
• Willing to work on a Roster basis with 2 off days per week in a 24 x 7 environment (For female candidates, working window is limited to 6AM – 9PM)

About Daraz

We are a collective of more than 900 young individuals seeking to build the most customer-centric online destination for customers to find and discover virtually anything they want to buy online by giving them more of what they want – a vast selection, best prices, fast and reliable delivery and a trusted and convenient experience and provide sellers with a world-class e-commerce platform.
Daraz is owned by the Alibaba Group. With our world-class technology, we try to get businesses online to sell their goods through our platform and redefine the Sri Lankan retail landscape. In our journey to build a
Customer-Centric Service Team, we seek a new team member for the post of:

 

 

 

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Job Detail
  • Offered SalaryNot Specified
  • Career LevelManager
  • Experience2 Years
  • GenderBoth
  • INDUSTRYCustomer Relations/Public Relations
  • QualificationAdvanced/Higher/Graduate Diploma
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