Technical Lead – Customer Success Team, Careers At WSO2, United Kingdom

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Exploreture
  • Post Date: February 3, 2022
  • Applications 0
  • Views 119
Job Overview

Technical Lead – Customer Success Team

Technical Lead Job Description

Responsibilities and Duties

  • Exhibit natural curiosity, an analytical mind, and willingness to explore the unknown.
  • Have an affinity for new challenges, a self-starting attitude, and be able to work with a global team.
  • Take ownership of complex technical problems and drive them to resolution, individually, as well as work effectively through escalations with the engineering team.
  • Take ownership of a set of customers and be their champion within WSO2 to ensure customer success.
  • Possess an amiable personality, excellent communication and interpersonal skills, including sensitivity to the local cultures of WSO2’s global customer base.
  • Bring in new ideas on how to improve product and overall technical designs.
  • Successfully contribute to technical and non-technical discussions on email and in-person.
  • Provide technical leadership to a small team, delegate, and follow-up on work assigned.
  • Mentor junior members in the customer success team on best practices and processes.
  • Engage with extended teams such as engineering, pre-sales, marketing, and sales on product and customer-related activities.
  • Deliver technical consultancy and training on WSO2 technologies and products for our customers around the globe (on-site and off-site).
  • Maintain flexible working hours depending on the dynamic needs of customers.

Qualifications and Skills

  • Bachelor’s degree in Computer Science/ Engineering.
  • Minimum 3 years of industry experience.
  • Strong analytical and troubleshooting skills.
  • Development skill in Java language or C/C++ languages or other comparable programming languages.
  • Experience in and knowledge of enterprise technologies are an added advantage – for e.g. microservices, enterprise integration, API management, identity and access management.
  • Experience and knowledge on containerized deployments, CI/CD technologies are an added advantage.
  • Prior work experience in a similar capacity would be an added benefit.

In Addition to a Competitive Compensation Package, WSO2 Offers:

  • A work culture and environment where we value both hard work AND flexibility.
  • A sensible vacation/leave plan that fits your needs.
  • Health insurance for you and your family.

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Job Detail
  • Offered SalaryNot Specified
  • Career LevelNot Specified
  • Experience3 Years
  • GenderBoth
  • INDUSTRYComputer and technology
  • QualificationBachelor's Degree
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