Technical Lead – Customer Success Team (Integration)

Technical Leader – Roles and Responsibilities | WeeTech Solution Pvt Ltd

As a Technical Lead in the Customer Success team, you will ensure the efficient and effective delivery of WSO2 technology experience to WSO2 customers, and enable them to use WSO2 technology for the success of their businesses.

Responsibilities and Duties

Exhibit natural curiosity, an analytical mind, and willingness to explore the unknown
Have an affinity for new challenges, a self-starting attitude, and be able to work with a global team
Take ownership of complex technical problems and drive them to resolution, individually, as well as work effectively through escalations with the engineering team
Take ownership of a set of customers and be their champion within WSO2 to ensure customer success
Possess an amiable personality, excellent communication and interpersonal skills, including sensitivity to the local cultures of WSO2’s global customer base
Bring in new ideas on how to improve product and overall technical designs
Successfully contribute to technical and non-technical discussions on email and in-person
Provide technical leadership to a team, delegate, and follow-up on work assigned
Mentor and lead members in the customer success team in technical aspect and management aspect
Manage HR responsibilities of junior team members
Engage with extended teams such as engineering, pre-sales, marketing, and sales on product and customer-related activities
Deliver technical consultancy and training on WSO2 technologies and products for our customers around the globe (on-site and off-site)
Maintain flexible working hours depending on the dynamic needs of customers

Qualifications and Skills

Bachelor’s degree in Computer Science/ Engineering
Minimum 7 years of industry experience
Strong analytical and troubleshooting skills
Development skill in Java language or C/C++ languages or other comparable programming languages
Experience in and knowledge of enterprise technologies – for e.g. microservices, enterprise integration, API management, identity and access management
Experience in software design and architecture
Experience and knowledge on containerized deployments and CI/CD technologies
Experience in cloud platforms in an added advantage – for e.g. AWS, Azure, and the Google Cloud Platform
Prior work experience in a similar capacity would be an added benefit
Delivery management skills

APPLY NOW