Technical Support Engineer Jobs at Softvil Technologies Private Limited in Colombo, Sri Lanka.

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Softvil Technologies Private Limited
  • Post Date: January 16, 2023
  • Applications 0
  • Views 118
Job Overview

Technical Support Engineer


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Job Description

As a Technical Support Engineer you will be responsible for:

  • Helping resolve issues raised by internal users, at any time
  • Responding to issues raised by chat or over the phone
  • Contributing to a 24/7 team (in shifts)
  • Evaluating situational urgency and, if needed, educating users how to properly report issues
  • Applying quick fixes when possible and investigating possible root causes
  • Identifying and communicating with the relevant Development team to assist and/or plan for long-term fixes
  • Linking Support tickets with their long-term-fix ticket, enriching them with investigation results, surfacing overall progress of issue resolution
  • Maintaining the Support Runbook documentation along with the Development teams
  • Communicating trend analysis to the product team

Job requirements

  • Solid Computer Science fundamentals, excellent problem-solving
  • Competency in Java programming
  • Good at communicating, in written form, complex issues to both technical and non-technical audiences
  • Bachelor’s or Master’s degree in Computer Science or related field from a top
  • Able to work within the GMT+8 time zone

What we offer

  • An exciting and passionate working environment within a young and fast-growing company
  • The opportunity to work with a high performing team
  • A competitive salary package (Pegged to USD)
  • The ability to work from anywhere in the world (assuming a stable internet connection)
  • The chance of being a fundamental part of the team and make a difference

If you’re up for the challenge and would like to be considered, please send your CV to

Job Detail
  • Offered SalaryNot Specified
  • Career LevelNot Specified
  • ExperienceNot Specified
  • GenderBoth
  • INDUSTRYComputer and technology
  • QualificationBachelor's Degree
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