Technical Support Engineer Jobs at Softvil Technologies Private Limited in Colombo, Sri Lanka.

Job Overview

Technical Support Engineer

Job Description

As a Technical Support Engineer you will be responsible for:

• Helping resolve issues raised by internal users, at any time
• Responding to issues raised by chat or over the phone
• Contributing to a 24/7 team (in shifts)
• Evaluating situational urgency and, if needed, educating users how to properly report issues
• Applying quick fixes when possible and investigating possible root causes
• Identifying and communicating with the relevant Development team to assist and/or plan for long-term fixes
• Linking Support tickets with their long-term-fix ticket, enriching them with investigation results, surfacing overall progress of issue resolution
• Maintaining the Support Runbook documentation along with the Development teams
• Communicating trend analysis to the product team

Job requirements

• Solid Computer Science fundamentals, excellent problem-solving
• Competency in Java programming
• Good at communicating, in written form, complex issues to both technical and non-technical audiences
• Bachelor’s or Master’s degree in Computer Science or related field from a top
• Able to work within the GMT+8 time zone

What we offer

• An exciting and passionate working environment within a young and fast-growing company
• The opportunity to work with a high performing team
• A competitive salary package (Pegged to USD)
• The ability to work from anywhere in the world (assuming a stable internet connection)
• The chance of being a fundamental part of the team and make a difference

If you’re up for the challenge and would like to be considered, please send your CV to malini@softvilmedia.com