Undergraduate Trainee – Elite Solution Expert Team Jobs at IFS in Colombo, Sri Lanka.

At IFS you will work in a growing, global enterprise software company built upon committed and empowered colleagues who come to work knowing they are making a difference. We work within our single platform and embedded digital innovation to help our customers be their best when it really matters to their customers – at the Moment of Service™. We take pride in ensuring that our employees are able to achieve the company goals as well as develop their career. We believe empowered autonomy, committed colleagues and being part of a winning team are the keys to our success and what makes us great!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

This is a demanding but also rewarding role, where you work as part of a team to turn around challenging customer situations. As an elite team member, you will constantly grow and develop your technical, application and personal skillset to accommodate evolving technologies and practices. The business communication skills and professional mindset would be key aspects to drive this role.

• Analyze issues in the context of the customer’s business process and solution landscape to identify what caused the issue
• Host and conduct meetings with professional business communication skills to ensure that action plans are drafted and be driven by relevant stakeholders
• Support senior experts to diagnose and resolve complex technical faults while learning new technologies and troubleshooting techniques
• Support senior experts in handling customer escalations
• Provide support to resolve customer incidents and fulfil customer requests
• Troubleshoot / Debug to identify issues and root causes while helping to find possible solutions
• Complete assignments within the constraints of time and scope
• Follow Knowledge Articles, IFS documentations, Community Topics to acquire knowledge and help to resolve recurring work items.
• Take the lead on own assignments
• Actively help peers to complete team work on time
• Actively participate in communications with stakeholders
• Extract productive outputs from technical discussions and turn to KBAs
• Lead and manage stakeholder and expert meetings while receiving and documenting updates
• Document guides, lessons learnt and create knowledge based articles (KBA)

This is open for undergraduate students following a bachelor’s degree in Computer Science, Software Engineering, IT, Business or following an equivalent qualification, and who are seeking internship opportunities.

• Professional fluency (written and verbal) in English language
• Good business communication and presentation skills, along with the ability to apply expertise & technology to achieve work objectives
• Problem-solving skills, analytical skills and technical mindset
• Ability to host and coordinate meetings regularly
• Ability to document guides and create knowledge based articles
• Basic understanding on ERP solutions / IT and Business Solutions
• Strong team player who is able to work with global teams with flexible time management
• Interest in learning new technologies and troubleshooting
• Live IFS values

Interviews and selections are being made continuously. If you are interested, apply as soon as possible.

As a step in our recruitment process, all final candidates will undergo a background check, to get us an understanding of our future employees.

We respectfully decline all offers of recruitment and/or advertising assistance.

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