Senior Software Engineer – Customer Success (IAM)

What Does a Software Engineer Do? Job Description, Salary, Skills | FlexJobs

As a Senior Software Engineer in the Identity and Access Management (IAM) Customer Success team, you will ensure the efficient and effective delivery of the WSO2 technology experience to WSO2 customers and enable them to use WSO2 technology for the success of their businesses.

Responsibilities and Duties

Exhibit natural curiosity, an analytical mind, and the willingness to explore the unknown
Have an affinity for new challenges, a self-starting attitude, and the ability to work with a global team
Take ownership of complex technical problems and drive them to resolution, individually, as well as work effectively through escalations
Follow the WSO2 development process end-to-end when developing components / features for our customers
Be the trusted advisor to our customers in all matters related to IAM
Take ownership of a set of customers and be their champion within WSO2 to ensure customer success
Possess an amiable personality, excellent communication and interpersonal skills, including sensitivity to the local cultures of WSO2’s global customer base
The ability to give technical leadership to a small team, delegate, and follow-up on work assigned
Mentor junior members in the customer success team on best practices and processes
Maintain flexible working hours depending on the dynamic needs of customers
Ability to travel for both local and overseas customer consultancy services

Qualifications and Skills

Bachelor’s degree in Computer Science/ Engineering
Minimum 3 years of industry experience
Strong analytical and troubleshooting skills
Development skill in Java language or C/C++ languages or other comparable programming languages
Experience in and knowledge of IAM is an added advantage
Experience and knowledge on containerized deployments, CI/CD technologies are an added advantage
Prior work experience in a similar capacity would be an added benefit

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