SPECIALIST Jobs At HCL in Noida, India

Job Description: Service-Now Developer
Level-1 Relevant Experience: 1-2 yrs
Candidate should have good Admin/Configuration/Development level knowledge of:-
• Incident, Problem, and Change Management, Release and Knowledge Management
• User Administration: – Creation of user, roles, assignment groups.
• Reporting: – Import or export of data.
• Development of Form Customization, Business Rule, Client Script.
• Understanding of ITIL Concepts.
Level-2 Relevant Experience: 2-4 yrs
Candidate should have good Admin/configuration/Development knowledge of:-
• Incident, Problem, change, Release and Knowledge Management, Asset management and CMDB
• Creating Service Requests
• Hands on experience with client scripts and business rules.
• Content Management: – developing ESS page.
• Hands on with UI Actions / UI policy / Access Control Lists, etc.
• Overview of integration:- LDAP integration and Overview of Web-services.
• Use of Record producers to create Incident and Problem.
• Update sets to move customization from Dev. to Production Instance.
• Workflow editor to design workflow of various modules and for triggering of various events.
Level-3 Relevant Experience: 4+ yrs
Candidate should have good Admin / Configuration / Development knowledge of:-
• Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB , Service Requests and SLM
• Content Management: – developing ESS page.
• UI Actions / UI policy / Access Control Lists, etc.
• Writing various Server side scripts using Script Includes.
• Configured License Management module for necessary Compliance check.
• Used ACL’s for controlling the security mechanism in Service Now
• Domain Separation and designing the Process and data flow within various domains
• Experience with Web technologies/AJAX
• Developing Composite Service Requests within Service catalog Module
• Experience in different Integrations using web-services / MID Server, etc.
• Configuring complex reports
• Understanding and debugging of system logs

• To assist the team with assessments, account issues, metrics etc. as per requirements.
• To customize and design training solutions.
• To deliver training solutions around standard offerings as per plans.
• To ensure smooth running of the training solution in an account.
• To identify and provide solutions to an account’s training needs as per requirements specified.
• To manage and develop the team for higher levels of engagement.